Service for general cargo shipments
Surinam Airways cargo offers reliable transportation of general cargo to and from all its destinations and beyond with other carriers or via trucking companies.
Cargo that is not specified as special cargo can be sent as general cargo.
PRIORITY CARGO
Service for shipments with guaranteed capacity and delivery.
Practically anything can be sent as priority cargo. Surinam Airways cargo offers a reliable transportation of your priority cargo to and from all its destinations and beyond with other carriers or by trucking companies.
This service is available in all our stations.
The space will be guaranteed by us, if bookings are made within 48 hours prior to Latest Acceptance Time (LAT).
XLARGE CARGO
Service of shipments of large and heavy cargo.
Surinam Airways cargo offers reliable transportation of large cargo to and from all its destinations and beyond with other carriers or by trucking companies.
To be guaranteed the acceptance of these large shipments, it is mandatory to contact your nearest Surinam Airways office or handling agent in that area.
Oversized cargo is most of the time general cargo or aircraft parts.
The limit for acceptance depends on the aircraft type and or container size.
DANGEROUS GOODS
Special service for dangerous goods.
Dangerous goods are not accepted on Surinam Airways passenger flights.
Exceptions need approval from the Civil Aviation Safety Authority Suriname (CASAS).
On the all freighter to and from Miami dangerous goods are accepted, except for radioactive material or goods containing radioactive material.
Shipment of dangerous goods is subject to dangerous goods regulations.
COOL AND FRESH
Service for shipments that needs to stay cool or frozen.
Surinam Airways cargo offers reliable transportation of fresh and cool cargo to and from all its destinations and beyond with other carriers or via trucking companies.
Products like flowers, fish, vegetables, pharmaceuticals etc. are kept at the desired temperature. It is mandatory to inform the carrier and handling agent at what temperature goods should be kept.
LIVE ANIMALS
Special service for live animal’s shipments
Surinam Airways cargo offers reliable transportation of live animals to and from all its destinations and beyond with other carriers or via trucking companies. It is mandatory that all live animal’s precautions that are required within the country of origin and destination should be considered, prior to shipment. Live animal’s shipments are subject to live animal’s regulations.
Bookings can be made at any Surinam Airways reservation office near you or at any authorized Surinam Airways cargo agent.
For info about prices and conditions, please contact the nearest Surinam Airways office or your authorized agent or go online.
Tracking of your shipment is possible by contacting your cargo handler.
Surinam Airways cargo has an embargo on shipments of primates to and from all destinations and birds, fowls, and reptiles to Amsterdam – the Netherlands (Europe).
Surinam Airways Cargo uses ULD's on the Mid-Atlantic route.
The ULD's used on the aircraft are AKE – containers and PAG or PMC pallets
 |
AKE CONTAINER | |
| ATA code | LD3 | |
| Weight Limitation Inc. Tare Weight | 1,588 kg | |
| Tare Weight | 100 kg | |
| Internal Volume | 152 cu. ft. 4,4 cbm | |
| Loadable Aircraft Type | 747, 747F, 777, Airbus | |
 |
P1P, PAG Pallet | |
| Size | Base: 88” x 125” Height: 64” (Passenger flight), 96” (Q6 Contour), 118” (Q7 Contour) |
|
| Weight Limitation Inc. ULD Tare Weight | 4,626 kg (LD), 6,033 kg | |
| Tare Weight | 105 kg | |
| Loadable Aircraft Type | 747, 747F, 777, Airbus | |
 |
PMC, PQP, P6P Pallet | |
| Size | Base: 96” x 125” Height: 64” (Passenger flight), 96” (Q6 Contour), 118” (Q7 Contour) |
|
| Weight Limitation Inc. ULD Tare Weight | 111,340 kg | |
| Tare Weight | 480 kg | |
| Loadable Aircraft Type | 747 F | |
From and to Miami, we use PAG and PQA pallets.
|
P1P, PAG Pallet | |
| Size | Base: 88” x 125” Height: 64” (Passenger flight), 96” (Q6 Contour), 118” (Q7 Contour) |
|
| Weight Limitation Inc. ULD Tare Weight | 4,626 kg (LD), 6,033 kg | |
| Tare Weight | 105 kg | |
| Loadable Aircraft Type | 747, 747F, 777, Airbus | |
On the regional routes there is no use of ULD's.
READY FOR ACCEPTANCE
For the cargo to be ready for acceptance and carriage there are some criteria.
These are:
- Booking must be made
- Known shipper & known consignee
- Shipment corresponds with booking
- All relevant documents
- Packaging must be in good condition
- Complete air waybill
- Ontime delivery
- Correct labels to every piece of cargo
- Cargo according to security and safety regulations
- Cargo according to local and import customs authorities regulations
CUSTOMER CARE
Our professional team of customer care representatives will be happy to assist you at any time in case of a claim.
Claims can be put in for damaged cargo, delayed cargo or non-delivery at any station and will be handled by the customer service.
In case of damaged cargo a report should be made immediately after discovery and before leaving the customs area and at least a written claim should be filed within one week of delivery of cargo.
In case of delayed cargo and short shipment the delay should be reported immediately after discovery at the airport on arrival of the cargo and before leaving the customs area and claims should be filed in writing within three weeks.
In case a shipment fails to arrive at the destination, a written claim should be filed within three weeks of the date that the cargo should have arrived.
Supporting information/documentation:
- Claim letter holding the airline responsible
- Specification of the claim amount
- Air Waybill
- Delivery receipt
- Invoices
All claims should be admitted through email address
SPECIAL INFO
IMPORT
Documents needed for importing goods into Suriname
Trade license with chamber of commerce registration number, Tax number import / export number
- Air Waybill
- Original invoice
- Exemption disposal
- Clearance certificate
- Copy of id card or passport for non-resident
- IT form - enig document
Import of pets
- all relevant documents from the foreign country
- inform customs
EXPORT
Documents needed for Exporting goods out of Suriname
- Trade license with chamber of commerce registration number, Tax number import / export number
- Original invoice
- Bank authorization
- IT form - enig document
- Clearance authorization
- Copy id card or passport for non-resident
Export of pets
- Copy id card or passport for non-resident
- Veterinarian health certificate (not older than 1 week prior to departure)
- Animal must be in a pet container
- IT form - enig document
Documents needed for export of pets to Belem
- Anti-rabies certificate for animals older than 90 days, stating the name of the manufacturing laboratory, vaccine type and lot number (animals younger than 90 days of age not yet vaccinated must present authorization from veterinarian
- Health certificate issued by veterinarian not older than 10 days
- Zoo-sanity certificate valid for 10 days, can be obtained at the ministry of agriculture in each country
Note: The health certificate, if not in Portuguese, may be required to be translated by a sworn translator
Documents needed when sending cargo in the USA beyond Miami
- Power of Attorney signed by the consignee
- Commercial or Pro Forma invoice
Surinam Airways Cargo has an embargo on the following shipments
- Primates to and from all destinations
- Birds and fowls to Amsterdam (Europe)
- Dangerous Goods on passenger flights
- Reptiles to Amsterdam
