Compensation and Assistance Policy EU

GENERAL COMPENSATION AND ASSISTANCE POLICY

IN CASE OF DENIED BOARDING, CANCELLATION OR  DELAY OF
SURINAM AIRWAYS FLIGHTS DEPARTING FROM THE EU

Dear Customer,

Surinam Airways offers in the case of:

  • denied boarding or
  • cancellation of your flight or
  • delay of more than 4 hours, compensation and assistance, depending on the specific  situation.

 

You may consult this leaflet for the conditions that apply for compensation and assistance in case of flights departing from an EC - airport.

Online link http://ec.europa.eu/transport/themes/passengers/air/doc/neb/questions_answers.pdf_reg_2004_261.pdf

Please accept our sincer apologies for the inconvenience which you may possibly experience.

However we put first and foremost reliability and safety, while taking all necessary measures to prevent delays, cancellations and denied boarding.

If you wish to contact our company to file a complaint or a demand for financial compensation or a compliment, you are kindly invited to do so in writing even if this means just sharing your travel experience with us.

Feel free to contact us; For more information we refer to the Customer Support page on our website  www.flyslm.com/en/contact/claims