Privacy Policy

The Surinaamse Luchtvaart Maatschappij NV (also known as Surinam Airways) is convinced that the privacy of her passengers (‘customers’) as well as that of potential customers and visitors of this Web site is of its primary concern. The personal data of its customers, potential customers and visitors of the Surinam Airways Web site are processed with the greatest possible care and protected according to applicable laws

 

Discover the convenience of SLM on the internet
Surinam Airways is continuously expanding and improving its electronic services in order to improve the convenience for her customers, potential customers and visitors of the Surinam Airways Web site. Surinam Airways for instance offers on her Web site access to on-line reservations and related services 24 hours a day. Everything, from planning trips to the purchase of tickets is simpler with e-services.
Personal data
Within the scope of service, the sale of products and services or when otherwise contacting Surinam Airways, Surinam Airways gathers data like name, address, e-mail address, telephone number, personal (travel) preferences and interests. Suriname Airways uses this data to execute the agreement, provide service, and to keep customers, potential customers and visitors of the Surinam Airways Web site, informed about the activities, products and services of Surinam Airways and its partners. Surinam Airways tries to take into account among others (travel) preferences and interests. Data from customers, potential customers and visitors of this Web site helps Surinam Airways with the development of new services and products. Sometimes Surinam Airways mails surveys or organizes competitions and/or prize contests whereby customers, potential customers and/or visitors are invited to participate.

Clicking behavior
On the Web site of Surinam Airways general visiting data, like most visited pages, is recorded without identifying visitors. Its purpose is to adapt the content of the Surinam Airways Web site as much as possible to the needs of the visitors. This data can also be used to provide specific information on the site. This way Surinam Airways can further improve its service to you.  
 
Cookies/applets
Surinam Airways uses cookies/applets for offering its services. This is a simple little file with data that is stored on the hard disk drive of your computer. Surinam Airways uses temporary cookies as well as cookies/applets. Temporary cookies contains no personal information and are solely meant to make the use of the Surinam Airways web site easier for you. The usage of these special cookies/applets enables our Web site to recognize you each time you visit the Surinam Airways Web site. This enables us to tailor the web site to your needs; a tool to make the Web site even more enjoyable. If in your browser you have disabled the usage of cookies/applets you will still be able to visit most parts of the Surinam Airways Web site.  

Safety measures
Surinam Airways does everything in its power to protect your personal data against unlawful usage. Only authorized personnel has access to the data. If and as far as necessary Surinam Airways’ partners handle (part) of the administration, Surinam Airways has agreed with them to take the safety measures required to protect personal data as well.

Clicking through to other Web sites
 On the pages of the Surinam Airways Web site the possibility is offered to click through to Web sites of other companies. Surinam Airways cannot be held responsible with regard to the handling of personal data by parties from other web sites. You are advised to read carefully the policy (or statement) of these non- Surinam Airways web sites with respect to the handling and protection, as the conditions on these web sites might deviate from those of Surinam Airways.

Black list
In order to watch over the good order and safety of and during her flights and the processing thereof, Suriname Airways  carries a black list. It contains the names of passengers that have disturbed the safety, good order and discipline on board and/or on the ground in such a way that for an (un)determined period they will not be carried by Surinam Airways, or only under conditions to be determined by Surinam Airways. The persons in question will be notified personally – and where possible also in writing -  by Surinam Airways about the placement on the list and the duration. Interested parties can appeal to Surinam Airways in writing for examination or correction of the information.

Passing on information to countries
Increasingly various countries worldwide, particularly the United States and Canada, take extra measures to increase border control. These countries have requested from Surinam Airways and all other carriers that fly to, from and via the countries concerned, to provide more insight into passenger information in order to possibly prevent and combat terrorism. Eventual sanctions on lack of cooperation are not to be trifled with : the prospect of heavy fines is held out and in the worst case abolishment of landing rights. Additionally this does not prevent the requested information from being provided as they will after all be asked from the passengers individually resulting in extra long lines and delays at customs and immigration control. Surinam Airways would like to emphasize that the authorities concerned have given the assurance that your reservation information will only be used for security purposes and will only be accessible to authorized personnel (Customs, security, and immigration personnel)
Contact
If you want to inspect your information, correct it, lodge a complaint against the usage of your information by Surinam Airways, or if you have other questions, remarks or complaints about the protection of your personal information by Surinam Airways, you can address a written reaction, accompanied by a copy of your personal identification, to :

SURINAM AIRWAYS LTD.
CUSTOMER SERVICES
Email : customerservice@flyslm.com 

Discover the convenience of SLM on the internet
Surinam Airways is continuously expanding and improving its electronic services in order to improve the convenience for her customers, potential customers and visitors of the Surinam Airways Web site. Surinam Airways for instance offers on her Web site access to on-line reservations and related services 24 hours a day. Everything, from planning trips to the purchase of tickets is simpler with e-services.
Personal data
Within the scope of service, the sale of products and services or when otherwise contacting Surinam Airways, Surinam Airways gathers data like name, address, e-mail address, telephone number, personal (travel) preferences and interests. Suriname Airways uses this data to execute the agreement, provide service, and to keep customers, potential customers and visitors of the Surinam Airways Web site, informed about the activities, products and services of Surinam Airways and its partners. Surinam Airways tries to take into account among others (travel) preferences and interests. Data from customers, potential customers and visitors of this Web site helps Surinam Airways with the development of new services and products. Sometimes Surinam Airways mails surveys or organizes competitions and/or prize contests whereby customers, potential customers and/or visitors are invited to participate.

Clicking behavior
On the Web site of Surinam Airways general visiting data, like most visited pages, is recorded without identifying visitors. Its purpose is to adapt the content of the Surinam Airways Web site as much as possible to the needs of the visitors. This data can also be used to provide specific information on the site. This way Surinam Airways can further improve its service to you.  
 
Cookies/applets
Surinam Airways uses cookies/applets for offering its services. This is a simple little file with data that is stored on the hard disk drive of your computer. Surinam Airways uses temporary cookies as well as cookies/applets. Temporary cookies contains no personal information and are solely meant to make the use of the Surinam Airways web site easier for you. The usage of these special cookies/applets enables our Web site to recognize you each time you visit the Surinam Airways Web site. This enables us to tailor the web site to your needs; a tool to make the Web site even more enjoyable. If in your browser you have disabled the usage of cookies/applets you will still be able to visit most parts of the Surinam Airways Web site.  



Safety measures
Surinam Airways does everything in its power to protect your personal data against unlawful usage. Only authorized personnel has access to the data. If and as far as necessary Surinam Airways’ partners handle (part) of the administration, Surinam Airways has agreed with them to take the safety measures required to protect personal data as well.

Clicking through to other Web sites
 On the pages of the Surinam Airways Web site the possibility is offered to click through to Web sites of other companies. Surinam Airways cannot be held responsible with regard to the handling of personal data by parties from other web sites. You are advised to read carefully the policy (or statement) of these non- Surinam Airways web sites with respect to the handling and protection, as the conditions on these web sites might deviate from those of Surinam Airways.

Black list
In order to watch over the good order and safety of and during her flights and the processing thereof, Suriname Airways  carries a black list. It contains the names of passengers that have disturbed the safety, good order and discipline on board and/or on the ground in such a way that for an (un)determined period they will not be carried by Surinam Airways, or only under conditions to be determined by Surinam Airways. The persons in question will be notified personally – and where possible also in writing -  by Surinam Airways about the placement on the list and the duration. Interested parties can appeal to Surinam Airways in writing for examination or correction of the information.

Passing on information to countries
Increasingly various countries worldwide, particularly the United States and Canada, take extra measures to increase border control. These countries have requested from Surinam Airways and all other carriers that fly to, from and via the countries concerned, to provide more insight into passenger information in order to possibly prevent and combat terrorism. Eventual sanctions on lack of cooperation are not to be trifled with : the prospect of heavy fines is held out and in the worst case abolishment of landing rights. Additionally this does not prevent the requested information from being provided as they will after all be asked from the passengers individually resulting in extra long lines and delays at customs and immigration control. Surinam Airways would like to emphasize that the authorities concerned have given the assurance that your reservation information will only be used for security purposes and will only be accessible to authorized personnel (Customs, security, and immigration personnel)
Contact
If you want to inspect your information, correct it, lodge a complaint against the usage of your information by Surinam Airways, or if you have other questions, remarks or complaints about the protection of your personal information by Surinam Airways, you can address a written reaction, accompanied by a copy of your personal identification, to :

SURINAM AIRWAYS LTD.
CUSTOMER SERVICES
Postbus 9521
1006 GA – Amsterdam